xShipping & Returns

Premium 'Signature Series' Ruscus Rave! Garland

Our general Shipping and Returns Policy may be found below.  For additional information on our other policies please see our FAQ.

 

Shipping

 

1) What is the cost of shipping my garland?

Our entire line of garland includes free FedEx shipping to the domestic 48 United States.  We receive the best volume rates in the industry and pass those on to you with an ‘all in’ door to door price that includes box charge, packing and FedEx shipping.  There is an extra charge for shipping to Alaska or Hawaii.  At the moment we are not shipping to Canada and the Caribbean, but are looking to add these locations in the future.  Please inquire about these or any other locations and we may be able to work it out.


2) What shipping companies do you work with?

We primarily use FedEx for overnight and two day shipping.  We also use Alaska Airlines for same day shipments that need to be picked up at your receiving airport that Alaska serves. This could be an option for Saturday or Sunday shipments or during extreme heat or cold days.  We usually reserve this for weekend deliveries or larger orders and charge an additional fee to process and ship these orders.  Please contact us for a quote if this service is needed. We also can arrange local delivery in the immediate Portland area for a $20 minimum fee.  You are also welcome to pick up your order at our location in SW Portland.


3) What days do you ship on?

We primarily ship on Tuesday for Thursday delivery or Wednesday for Friday delivery.  We can arrange for a Saturday delivery for an extra fee from FedEx or Alaska Airlines.  Sunday or Monday deliveries are only handled through Alaska Airlines and only to one of their destination airports.  We do not use FedEx for Monday deliveries due to long hold and delivery time over the weekend.  Since most weddings and parties are on the weekends our normal FedEx pickup days of Tuesday or Wednesday work well.  Corporate events and conferences can be any day of the week and we have great options covered for these events.

 

4) What time does my order arrive?

Your order from FedEx will generally arrive 2nd day by 10am.  In the heat of the summer or very cold areas of the country we ship overnight by 10am or 8pm.  It depends on your location and we will confirm this so you can try to have someone to receive the order.

 

Refunds, Cancellations & Credits

 

1) Can I cancel or change an order after it has been placed?

You may cancel any order up to one week from the ship date.  After that, we will do credit only for a future order.  We do this so we can guarantee to have design items on hand to make your garland as some items will have to be sourced and picked up.  Changes to an existing order can generally be made up to one week prior to shipping if we are able to supply the new or different greens.  Depending on changes and greens needed there may or may not be an additional charge to modify an existing order.  We strive to accommodate all orders and changes as best as we can so that you are happy with your garland.


2) Do you offer refunds or credits?

We do not offer refunds, only replacement product or future order credits.  In the rare event of a damaged shipment we will work with the shipper and will forward replacement product or a future order credit.  Please keep all original boxes and notify us within 24 hrs of delivery of any problems.  We take great pride in our product and stand behind our work 100% as we know that you are receiving the best garland available.  Also, make sure to double check all delivery dates, type and feet of garland needed when you place your order so you have everything that you need.

 

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